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At SCC, we strive to ensure your online student experience is a great one and you achieve academic success! However, if you have a concern that needs to be addressed at the college-level, you do have options. Here are some resources so that you know where to go with your particular concern.
Step 1: Please follow the SCC procedure for addressing academic concerns so that we may resolve this in a timely manner. Use the following resources to help with that process.
- Procedure for Addressing Academic Complaints
- Grade Grievance Procedures
- Student Appeal Process
- SCC Academic Complaint Form (this can also be used for filing a behavioral complaint about a student)
Step 2: If a student is dissatisfied with the resolution offered by SCC, they may contact the Missouri Department of Higher Education and Workforce Development (301 W High Street, Suite 840, Jefferson City, MO 65101).
MDHE Student Complaint Process and other state-level SARA resources
Step 3: If you do not live in an NC-SARA state or your concern is still not resolved, you may contact your home state NC-SARA portal entity.
What if I live in California where SARA does not apply?
If you live in California, you will need to go to the State of California Department of Consumer Affairs. You may also reach them by email at dca@dca.ca.gov and by calling 833-942-1120.
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