Customer Service, CA

Core Course Requirements (25 credits)

• BTC 103 - Microcomputer Applications 3 Credit(s)

• OR

• CPT 103 - Microcomputer Applications 3 Credit(s)

•  

• BTC 105 - Proofreading & Editing Business Document 2 Credit(s)
• BTC 130 - Customer Service Excellence 1 Credit(s)
• BTC 131 - Telephone Communication Skills 1 Credit(s)
• BTC 132 - Time Management 1 Credit(s)
• BTC 135 - Your Professional Image 1 Credit(s)
• BTC 136 - Electronic Com with Stakeholders 3 Credit(s)
• BTC 137 - Interpersonal Skills 1 Credit(s)
• BTC 160 - Word Processing - MS Word 2 Credit(s)
• BTC 165 - Presentations Using Powerpoint 2 Credit(s)
• BTC 170 - Spreadsheet Applications-Excel 3 Credit(s)
• BTC 175 - Database Applications-Access 2 Credit(s)
• BTC 245 - Administrative Procedures 3 Credit(s)

Elective Course Requirements (6 credits)

• COM 101 - Introduction to Communication 3 Credit(s)
• BUS 101 - Introduction to Business 3 Credit(s)

Total Required Hours: 31 credits