BTC 120 - Interpersonal Skills in the Workplace

2 Credit(s)

Explore a litany of skills and techniques to better your interpersonal skills at work! This course will help you understand the foundations of various types of communications, including verbal and nonverbal. Armed with this knowledge, you will then develop appropriate yet personal strategies for communicating across all types of business situations.

Course Type: Lecture
Tuition Tier: Tier I
Delivery Method:
In-Person, Online
Course Learning Outcomes:
CLO 1) Students will discover workplace-specific theories of interpersonal communication
CLO 2) Students will implement effective talking and listening tools in the workplace.
CLO 3) Students will understand how good interpersonal communication is achieved in an online setting.
CLO 4) Students will develop productive workplace relationships.
CLO 5) Students will resolve conflicts in the workplace.
CLO 6) Students will account for cultural differences in interpersonal communication.