BUS 204 - Total Quality Operations Management

3 Credit(s)

Examines many choices each organization makes on journey to achieving excellence. Study of exemplary organizations, their operational choices, and how those decisions lead to improved financial and market performance. Addresses key operational issues in services and manufacturing such as inventory, production methods, capacity planning, production planning, total quality management, reengineering business processes, and statistical process control. Examines qualitative and quantitative methods in operations of well-known organizations.

Course Type: Lecture
Tuition Tier: Base
Delivery Method:
Online
Course Learning Outcomes:
CLO 1) Students will define fundamental concepts of Operations and Service Management, including competitive priorities, value chains, and performance models.
CLO 2) Students will describe and apply key principles involved in the design of goods, services, and processes, including layout and capacity planning.
CLO 3) Students will analyze the components and functions of supply chains, including logistics, sourcing, and integration strategies.
CLO 4) Students will apply scheduling and sequencing techniques to improve operational efficiency and resource utilization.
CLO 5) Students will explain the dimensions of quality and apply quality management principles to evaluate operational performance.
CLO 6) Students will evaluate lean systems and project management approaches to enhance productivity and deliver value.